Our friendly administration team consists of: Robyn Hunt
Our Practice Nurse is Dianne.
Dorothy and Dianne is available for immunisations, dressing, care plans and other general non-specific medical advice.
Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base.
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
Please ring (08) 9720 4600 for an appointment.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at firstname.lastname@example.org. All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Bunbury Hospital at South West Health Campus
Location: Bussell Highway (cnr Robertson Drive), Bunbury WA 6230
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Mon – Fri 9am-5pm